CityNet System Status

3:40pm - DSL service has been restored to the affected customers.

2:00pm - Some CityNet DSL customers are experiencing an outage of service as of 1:50pm. This is a Verizon-related outage, with other ISPs as well as CityNet affected. Verizon technicians are working on restoring service and we will provide any updates as soon as we have them.

May 4, 2004

9:00am - CityNet has received information about the Sasser worm (for more information, please check out the BBC and Sarc), which is affecting much of the Internet including Verizon's DSL routers through the Pittsburgh area. The network traffic caused by the spread of this worm is resulting in slow throughput for CityNet's DSL customers.

Verizon's technicians are working to correct the problem on their network. Please make sure that all your computers running Windows XP and Windows 2000 have up-to-date patches (visit Microsoft for updates) in the meantime.

If you suspect that you might be infected, Microsoft has a test page where you can test your system and get Windows updates.

Thanks for your patience, and we'll keep updating this as we get more information.

From approximately 5:50 p.m. to 8:30 p.m CityNet's dial up phone lines were out of service due to a fire at the central office of the phone company which handles the lines. Most people heard a fast busy or "all circuits are busy" message when trying to connect to the CityNet.

Currently the service has been restored. If you have any questions or are still having difficulty getting connected please call CityNet at 412-481-5406.

March 4, 2004

We have received reports of email messages to our customers which appear to be communication from CityNet. These messages refer to an email related issue and instruct the recipient to run the attached file. The file contains an Internet worm, known as W32/Bagel-K. For more information on this virus and what the messages look like click here.

The bottom line: this message did not come from us here at CityNet and you should not click on or execute the attachment in this email. If you have any questions please call CityNet at 412-481-5406.

If you want additional information about what actions CityNet takes to protect you from Internet viruses and worms click here and for some smart email tips click here.